MoveQuicka Terms of Service

Effective Date: 1 January 2025 · Last Updated: 1 May 2026

Welcome to MoveQuicka. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree, you may not use MoveQuicka.

1. Acceptance of Terms

  • By creating an account or using MoveQuicka, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and have read and agreed to these Terms and our Privacy Policy.
  • These Terms apply to all users of the platform, including customers seeking relocation services and vendors providing them.

2. The MoveQuicka Platform

  • MoveQuicka is a technology marketplace that connects individuals and businesses seeking relocation services ("Customers") with independent logistics providers ("Vendors").
  • MoveQuicka is not itself a moving company. We provide the platform, escrow payment infrastructure, and matching services. Vendors are independent contractors, not employees of MoveQuicka.
  • We reserve the right to modify, suspend, or discontinue any part of the platform at any time with reasonable notice.

3. Customer Responsibilities

  • Provide accurate information about your move, including correct addresses, floor levels, item descriptions, and any access restrictions.
  • Ensure that items listed do not include prohibited goods (see Section 7).
  • Be present at the agreed pickup time, or designate a responsible adult representative.
  • Treat vendors and their staff with respect. Abusive behaviour is grounds for account suspension.
  • Funds must be available in your account or payment method before a move request is confirmed.
  • Customers are responsible for insuring high-value or fragile items where required.

4. Vendor Responsibilities

  • Provide accurate information about your business, qualifications, and service capabilities during registration.
  • Maintain a valid Nigerian business registration, vehicle roadworthiness certification, and any applicable licences.
  • Honour accepted job quotes. Cancellations with less than 24 hours' notice may attract penalties.
  • Handle all items with reasonable care. Vendors are liable for proven damage caused by negligence during a move.
  • Maintain confidentiality of Customer information and use it only to fulfil the contracted service.
  • Comply with all applicable Nigerian laws, including consumer protection and road safety regulations.

5. Escrow Payment System

  • When a Customer accepts a vendor quote, the agreed fee is held in escrow by MoveQuicka.
  • Funds are released to the Vendor upon the Customer confirming move completion, or automatically after 48 hours if no dispute is raised.
  • MoveQuicka charges a platform service fee on each transaction. The current fee schedule is displayed in the app and may be updated with 14 days' notice.
  • Disputes must be raised within 48 hours of the scheduled delivery date.
  • Refunds are processed within 5–10 business days after a dispute is resolved in the Customer's favour.
  • Vendors' earnings are held for a minimum clearing period of 24 hours before withdrawal.

6. Cancellations, Refunds & Rescheduling

  • Free cancellation window: A Customer may cancel a paid booking and receive a full refund within one (1) hour of payment, provided the Vendor has not yet started the move. This is done directly in the app and the refund is issued automatically.
  • After the free window: Once one (1) hour has passed since payment, or once the Vendor has started the move, a booking can no longer be cancelled instantly. The Customer may instead submit a cancellation request, which is reviewed by MoveQuicka. A refund (full, partial, or none) is determined case by case, taking into account costs the Vendor may already have incurred (e.g. packing materials, a reserved date, or a completed trip).
  • Vendor-incurred costs: Because Vendors often purchase materials and reserve a date or vehicle in advance, refunds after the free window are not guaranteed. Where a Vendor has verifiably incurred costs, MoveQuicka may refund the Customer in part and compensate the Vendor for those costs from the amount paid.
  • Vendor cancellations: If a Vendor cancels a confirmed booking, the Customer receives a full refund, and the Vendor may incur a reliability penalty affecting their rating and standing on the platform.
  • Rescheduling: Instead of cancelling, either party may propose a new move date. A reschedule changes only the date — no additional charge applies and the escrowed funds are unaffected. A reschedule takes effect only when the other party accepts it. A booking may be rescheduled up to two (2) times and only before the move has started.
  • Refund timing: Approved refunds are processed to the original payment method, typically within 5–10 business days depending on the Customer's bank. Payment-gateway processing fees may not be recoverable and can be deducted from a refund where permitted by law.
  • Abuse: Repeated cancellations or reschedules, or use of these facilities in bad faith, may result in restrictions on the account.

7. Prohibited Activities

  • Using the platform to transport illegal goods, controlled substances, weapons, or counterfeit items.
  • Misrepresenting your identity, business credentials, or the nature of items being moved.
  • Engaging in price manipulation, fake reviews, or collusion between accounts.
  • Attempting to circumvent the platform by conducting transactions off-platform with contacts made through MoveQuicka.
  • Hacking, reverse engineering, scraping, or otherwise interfering with the platform's technical infrastructure.
  • Harassment, threats, or discriminatory conduct towards any user or MoveQuicka staff.

8. Ratings & Reviews

  • Customers may rate and review Vendors after a completed move. Ratings must be honest and based on genuine experience.
  • Vendors may respond to reviews. False, defamatory, or abusive reviews or responses will be removed.
  • MoveQuicka reserves the right to investigate and remove reviews that violate these Terms.

9. Pro Boost & Subscriptions

  • Vendors may subscribe to the Pro Boost service to appear in Daily Recommendations.
  • Pro Boost subscriptions are billed in advance for the chosen period (weekly, monthly, or quarterly).
  • Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
  • Refunds for unused subscription periods are provided at MoveQuicka's discretion.
  • Pro Boost placement does not guarantee bookings; it increases visibility only.

10. Intellectual Property

  • The MoveQuicka name, logo, app design, and underlying technology are the exclusive property of MoveQuicka Global Limited.
  • You may not copy, reproduce, distribute, or create derivative works from our platform without written permission.
  • User-generated content (reviews, photos) remains your property; you grant MoveQuicka a non-exclusive, royalty-free licence to display it on the platform.

11. Limitation of Liability

  • MoveQuicka's aggregate liability for any claim arising from these Terms or your use of the platform is limited to the total fees paid by you in the 3 months preceding the claim.
  • We are not liable for indirect, incidental, special, or consequential damages, including loss of profit or data.
  • We do not guarantee uninterrupted or error-free platform availability.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

12. Dispute Resolution

  • In the event of a dispute, you agree to first attempt resolution through MoveQuicka's in-app support.
  • Unresolved disputes will be referred to mediation under the Lagos Multi-Door Courthouse rules.
  • If mediation fails, disputes shall be resolved by arbitration under the Arbitration and Conciliation Act (Nigeria).

13. Governing Law

  • These Terms are governed by the laws of the Federal Republic of Nigeria.
  • For users in the European Union, processing of personal data is additionally governed by GDPR.
  • The courts of Lagos State, Nigeria have non-exclusive jurisdiction over any disputes not resolved by arbitration.

14. Termination

  • MoveQuicka may suspend or terminate your account for breach of these Terms, fraudulent activity, or conduct harmful to other users.
  • You may close your account at any time via Settings → Account → Delete Account.
  • Outstanding obligations (pending payments, open disputes) must be resolved before account closure.

15. Contact Us

  • MoveQuicka Global Limited.
  • Plot 14, Technology Drive, Lekki, Lagos, Nigeria.
  • Email: legal@movequicka.com
  • Phone: +234 800 MOVEQUICKA
  • For regulatory matters, we may be reached at the same address.