MoveQuicka Terms of Service

Effective Date: 1 January 2025 · Last Updated: 1 May 2026

Welcome to MoveQuicka. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree, you may not use MoveQuicka.

1. Acceptance of Terms

  • By creating an account or using MoveQuicka, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and have read and agreed to these Terms and our Privacy Policy.
  • These Terms apply to all users of the platform, including customers seeking relocation services and movers providing them.

2. The MoveQuicka Platform

  • MoveQuicka is a technology marketplace that connects individuals and businesses seeking relocation services ("Customers") with independent logistics providers ("Movers").
  • MoveQuicka is not itself a moving company. We provide the platform, secure payment infrastructure, and matching services. Movers are independent contractors, not employees of MoveQuicka.
  • We reserve the right to modify, suspend, or discontinue any part of the platform at any time with reasonable notice.

3. Customer Responsibilities

  • Provide accurate information about your move, including correct addresses, floor levels, item descriptions, and any access restrictions.
  • Ensure that items listed do not include prohibited goods (see Section 7).
  • Be present at the agreed pickup time, or designate a responsible adult representative.
  • Treat movers and their staff with respect. Abusive behaviour is grounds for account suspension.
  • Funds must be available in your account or payment method before a move request is confirmed.
  • Customers are responsible for insuring high-value or fragile items where required.
  • Travelling with the Mover: MoveQuicka arranges the transport of goods, not passengers. Movers' vehicles are commercial goods vehicles and may not be licensed or insured to carry passengers. If you choose to travel in a Mover's vehicle, you do so entirely at your own risk and by private arrangement with the Mover. MoveQuicka accepts no liability for any injury, loss, or damage arising from a Customer travelling in a Mover's vehicle. We recommend Customers travel separately and follow their move using live tracking.

4. Mover Responsibilities

  • Provide accurate information about your business, qualifications, and service capabilities during registration.
  • Maintain a valid Nigerian business registration, vehicle roadworthiness certification, and any applicable licences.
  • Honour accepted job quotes. Cancellations with less than 24 hours' notice may attract penalties.
  • Handle all items with reasonable care. Movers are liable for proven damage caused by negligence during a move.
  • Maintain confidentiality of Customer information and use it only to fulfil the contracted service.
  • Comply with all applicable Nigerian laws, including consumer protection and road safety regulations.

5. Secure Payment System

  • When a Customer accepts a mover quote, the agreed fee is held securely by MoveQuicka.
  • Funds are released to the Mover after a 24-hour review window following the Customer's confirmation of move completion, provided no dispute is raised during that window, and are paid out to the Mover by the next business day, subject to payment-provider settlement times.
  • MoveQuicka charges a platform service fee on each transaction. The current fee schedule is displayed in the app and may be updated with 14 days' notice.
  • Disputes must be raised within 24 hours of confirming delivery, before funds are released to the Mover.
  • Refunds are processed within 5–10 business days after a dispute is resolved in the Customer's favour.
  • Movers' earnings are held for a minimum clearing period of 24 hours before withdrawal.

6. Cancellations, Refunds & Rescheduling

  • Free cancellation window: A Customer may cancel a paid booking and receive a full refund within one (1) hour of payment, provided the Mover has not yet started the move. This is done directly in the app and the refund is issued automatically.
  • After the free window: Once one (1) hour has passed since payment, or once the Mover has started the move, a booking can no longer be cancelled instantly. The Customer may instead submit a cancellation request, which is reviewed by MoveQuicka. A refund (full, partial, or none) is determined case by case, taking into account costs the Mover may already have incurred (e.g. packing materials, a reserved date, or a completed trip).
  • Mover-incurred costs: Because Movers often purchase materials and reserve a date or vehicle in advance, refunds after the free window are not guaranteed. Where a Mover has verifiably incurred costs, MoveQuicka may refund the Customer in part and compensate the Mover for those costs from the amount paid.
  • Mover cancellations: If a Mover cancels a confirmed booking, the Customer receives a full refund, and the Mover may incur a reliability penalty affecting their rating and standing on the platform.
  • Rescheduling: Instead of cancelling, either party may propose a new move date. A reschedule changes only the date — no additional charge applies and the held funds are unaffected. A reschedule takes effect only when the other party accepts it. A booking may be rescheduled up to two (2) times and only before the move has started.
  • Refund timing: Approved refunds are processed to the original payment method, typically within 5–10 business days depending on the Customer's bank. Payment-gateway processing fees may not be recoverable and can be deducted from a refund where permitted by law.
  • Abuse: Repeated cancellations or reschedules, or use of these facilities in bad faith, may result in restrictions on the account.

7. Prohibited Activities

  • Using the platform to transport illegal goods, controlled substances, weapons, or counterfeit items.
  • Misrepresenting your identity, business credentials, or the nature of items being moved.
  • Engaging in price manipulation, fake reviews, or collusion between accounts.
  • Attempting to circumvent the platform by conducting transactions off-platform with contacts made through MoveQuicka.
  • Hacking, reverse engineering, scraping, or otherwise interfering with the platform's technical infrastructure.
  • Harassment, threats, or discriminatory conduct towards any user or MoveQuicka staff.

8. Ratings & Reviews

  • Customers may rate and review Movers after a completed move. Ratings must be honest and based on genuine experience.
  • Movers may respond to reviews. False, defamatory, or abusive reviews or responses will be removed.
  • MoveQuicka reserves the right to investigate and remove reviews that violate these Terms.

9. Pro Boost & Subscriptions

  • Movers may subscribe to the Pro Boost service to appear in Daily Recommendations.
  • Pro Boost subscriptions are billed in advance for the chosen period (weekly, monthly, or quarterly).
  • Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
  • Refunds for unused subscription periods are provided at MoveQuicka's discretion.
  • Pro Boost placement does not guarantee bookings; it increases visibility only.

10. Intellectual Property

  • The MoveQuicka name, logo, app design, and underlying technology are the exclusive property of MoveQuicka Global Limited.
  • You may not copy, reproduce, distribute, or create derivative works from our platform without written permission.
  • User-generated content (reviews, photos) remains your property; you grant MoveQuicka a non-exclusive, royalty-free licence to display it on the platform.

11. Limitation of Liability

  • MoveQuicka's aggregate liability for any claim arising from these Terms or your use of the platform is limited to the total fees paid by you in the 3 months preceding the claim.
  • We are not liable for indirect, incidental, special, or consequential damages, including loss of profit or data.
  • We do not guarantee uninterrupted or error-free platform availability.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

12. Dispute Resolution

  • In the event of a dispute, you agree to first attempt resolution through MoveQuicka's in-app support.
  • Unresolved disputes will be referred to mediation under the Lagos Multi-Door Courthouse rules.
  • If mediation fails, disputes shall be resolved by arbitration under the Arbitration and Conciliation Act (Nigeria).

13. Governing Law

  • These Terms are governed by the laws of the Federal Republic of Nigeria.
  • For users in the European Union, processing of personal data is additionally governed by GDPR.
  • The courts of Lagos State, Nigeria have non-exclusive jurisdiction over any disputes not resolved by arbitration.

14. Termination

  • MoveQuicka may suspend or terminate your account for breach of these Terms, fraudulent activity, or conduct harmful to other users.
  • You may close your account at any time via Settings → Account → Delete Account.
  • Outstanding obligations (pending payments, open disputes) must be resolved before account closure.

15. Contact Us

  • MoveQuicka Global Limited.
  • Alhaji Yusuf Close, Off Foursquare Bus Stop, Lagos, Nigeria.
  • Email: legal@movequicka.com
  • Phone: +234 800 MOVEQUICKA
  • For regulatory matters, we may be reached at the same address.